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Getting Started

How to become a Catera driver Driver requirements Identity verification and background checks Application approval timeline What to do if your application is pending

Using the Driver App

How to log in How to view available orders How to accept an order How to cancel an order How to update your profile What to do if the app is not loading

Catering Delivery Process

How catering pickups work What to check at pickup How to handle restaurant delays How to complete a dropoff How to upload delivery photos What to do if the customer is unavailable

Earnings and Payouts

How Catera payouts work Weekly payouts through Everee How bonuses work How Catera gear bonuses work Understanding your delivery payout Why a payout may be pending

Driver Tiers and Incentives

How driver tiers work How to move up tiers How reliability score works How cancellation rate affects your account How incentives are earned

Equipment & Vehicle

Required catering equipment How to verify your catering bags How Catera gear works How to take vehicle verification photos Why photo uploads must be live camera only

Account & Safety

Forgot password Can't sign in Account suspended or rejected Safety issue during delivery Reporting an incident

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