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What to do if the app is not loading
Try refreshing, clearing your browser cache, or switching networks. Contact support if the issue persists.
Step-by-step
1
Hard refresh the browser page (Ctrl+Shift+R or Cmd+Shift+R).
2
Check your internet connection and switch to a different network if possible.
3
Clear your browser cache and cookies, then reload.
4
Try opening the app in a different browser.
5
If you're on mobile, close and reopen the app.
6
If the issue persists for more than 10 minutes, submit a support ticket.
