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How to move up tiers
Maintain a strong on-time rate, low cancellation rate, and consistently complete deliveries to advance tiers.
Step-by-step
1
Complete deliveries consistently — volume matters.
2
Maintain an on-time rate above 90% by arriving at pickups and dropoffs on time.
3
Keep your cancellation rate low — under 5% is ideal.
4
Maintain high customer satisfaction ratings.
5
Avoid incident reports and account flags.
6
Tier upgrades are reviewed and assigned by the Catera admin team.
